Accommodations and Accessibility Policy

Kotn complies with all local laws and regulations with regards to accommodations, including but not limited to AODA in Ontario. We believe strongly in the principles of Independence, Dignity, Integration and Equal Opportunities for people with disabilities.

As a service provider we endeavour to be accessible to customers with disabilities. A customer is anyone accessing our goods, services and facilities. This includes clients, patrons, third parties, business associates, employees and candidates. 

We allow people with disabilities to bring/use their support person(s), service animals and assistive devices on our premises. 

We consider a person’s disability and individual needs when communicating with them.

We will notify people whenever there is a disruption to facilities or services often used by people with disabilities.

Information generally provided to the public will be provided in accessible formats on request, including emergency plan information. We will work with the individual making the request to ensure it meets their individual needs. This may include support, such as reading a document aloud. There will be no charge to the individual for our assistance in accessing our publicly available documentation. We welcome feedback from customers with disabilities on how we provide accessible customer service. 

For employees specifically, we commit to accommodating individual needs relating to disabilities. When an employee informs us of a disability and the need for accommodations, we will work with them to determine accommodations, and may seek advice from an outside expert. We will protect the privacy of the employee requesting the accommodations whenever possible. 

Employees requiring accommodations due to disabilities should speak with the store management and People Operations team to get the process started. Similarly, when an employee is returning from a disability leave, we will work with them to create a Return to Work plan and the individual accommodations required. 

All information and communications needed in an employee's work and in our workplace will be provided in accessible formats and with support when requested by employees with disabilities. This includes emergency information, and where needed an individualized emergency plan. Any performance management related, career development related or redeployment plans will take into account any individual accommodation needs based on an employee's disabilities. 

Accommodations for people with disabilities are available upon request throughout the recruiting and hiring process.