Communications

EXTERNAL COMMUNICATIONS

Except as expressly permitted or as required for their job, team members should not discuss confidential company plans or matters with any person (including friends, relatives and even other Kotn employees, if the information is confidential to your team).

Confidential information is defined by Kotn as information not commonly accessible to the public. This includes technical and commercial information regarding products, customers, administration, sales, marketing and financial activities. Confidential information includes all non-public information that might be of value or use to competitors or harmful to Kotn or any Kotn Team Member it relates to if disclosed. This applies to meetings and internal discussions, especially when intended for Kotn team members only.

 In addition, Kotn team members are not authorized to discuss Kotn with the media unless they are authorized spokespersons. 

SOCIAL MEDIA

Team members are expected to conduct themselves professionally both at and outside of work, and this includes social media. Here are some guidelines:

• We don’t post proprietary and confidential information about Kotn, or our customers;

• Discriminatory statements or sexual innuendos regarding co-workers, management, customers, suppliers, or partners; and members of the general public will not be tolerated

• Defamatory, sexist, racist, harassing or libelous statements regarding the company, its employees, its workers, its customers, contractors, partners, and members of the general public will not be tolerated 

• We do not respond to customer inquiry comments on our personal accounts—leave this up to our social media team at HQ!

•  We do not post or create promotional assets/imagery that have not been approved by our brand and marketing teams at HQ. 

Have a #caughtinKOTN moment worth sharing? Tag us in it!

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SLACK

We love Slack and use it for general communication across all our teams from North America to Egypt. Our retail environment uses Slack, but not for official communications relating to time off, absences, lateness, etc- please use the phone for these, and email as a second resort.

Slack is generally more casual and fun than email, but this does not exempt team members from communicating with a suitable level of professionalism and respectfulness. As with all things written vs verbal, we ask team members to take care to convey the appropriate tone in Slack. 

Take care not to choose imagery and memes that are offensive. Have fun, but remember you’re at work. In instances of offensive Slack content, team members may be called out privately and be asked to delete the offensive content. If you are uncomfortable calling someone out, please speak to a member of management. 

SLACK TO HQ

As mentioned, since Slack is a more casual and fun communication channel, formal requests to stores will not be sent through Slack from HQ. Quick FYIs to update teams or to link in on timelines for deliverables may be expected, but the following requests and tasks should be sent via e-mail to the following:

• Store Manager

• Store E-mail

• Area Manager

• Senior Director of Retail

About the following:

• Stylist or Product Pulls and Gifting

• Customer Experience Opportunities

• Pullbacks

• Visual and Presentation Focuses

• Incoming Product and Stock Takes

• Promotions and Campaigns

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