In-Store Administration
HARDWARE, EMAIL AND INTERNET USAGE
Hardware such as computers and iPads are to be used only for Kotn business activities. All hardware devices must be safety secured in the store at all times and should not be taken without approval from the Area Manager. The Internet should not be used to site browse or check any personal accounts.
As an omni-channel company, Kotn exists on multiple platforms outside of our stores. Customers may contact the store directly using the e-mail address ([city]@kotn.com) or through social media; which our Marketing Team may direct to our store via e-mail for further action.
Regardless of request, the same experience should be provided to our customers through e-mail as in store. Team Members should refrain from using slang, internal jargon, and casual or inaccessible language when communicating with customers.
It is the responsibility of the Store Manager or Floor Lead to ensure the store e-mail account is checked frequently for any outstanding messages. For ease of communication, all e-mails should be signed off with the name of the Team Member that is responding.
PASSWORDS AND SECURITY CODES
All passwords or any security codes should be kept confidential to individual Team Members and should not be shared with anyone on your team. These include but are not limited to; e-mail account passwords, Shopify pins, safe code, and alarm codes.
Team Members that share passwords and security codes with others are subject to disciplinary action. Should you know that a personalized code for any of the above or other applicable areas, it is your responsibility to reach out to your Store Manager immediately. Sharing of passwords and security codes will result in disciplinary action.
Store Managers are responsible for ensuring all Team Members have individual passwords and security codes.
PERSONAL ELECTRONIC DEVICES
Personal electronic devices, including but not limited to cell phones, tablets, and laptops are not permitted on the floor and should be stowed safely among other personal belongings unless otherwise approved by your Market Lead.
Store Managers are permitted to have their cell phones safely on them for emergency or ease of contact to and from HQ.
Kotn is not responsible for the loss, theft, or damage of personal electronic devices brought into the store.
DAILY OPERATIONS
In store, Slack is used to communicate to the Store Manager, Area Manager, Senior Director of Retail and Operations Team (Logistics, Product, E-Commerce) while on shift. Any inquiries first should be directed to the Store Manager who can then facilitate the discussion to the necessary channels. Store Manager will also be using the Slack App to communicate across stores and to the Floor Lead on duty should it not be themselves.
At the beginning of each shift, all Team Members should have a Daily Standup with the Store Manager or Floor Lead on duty to inform them of daily, objectives, and communication from HQ about new products, presentation focuses, promotions, or memos.
Team Members are expected to communicate any inquiries through formal e-mail as opposed to Slack or other chat platforms.
EMERGENCY PROCEDURE
In case of an emergency, such as a fire, earthquake, or accident, your first priority should be your own safety. In the event of an emergency causing serious injuries IMMEDIATELY call 9-1-1 to alert Emergency Services of the situation.
If you hear a fire alarm or if there is a situation in which you need to evacuate, please proceed quickly and calmly to the nearest fire exit encouraging all customers to do the same. Remember that every second counts, don't return to the workplace to retrieve personal belongings or work-related items. Once you have exited the building, head towards the designated assembly area.
Managers and supervisors are responsible for notifying Emergency Services if there are people still in the building unable/unwilling to evacuate, and to obtain clearance from Emergency Services or appropriate building authority before allowing re-entry to the building.