Communications

EXTERNAL COMMUNICATIONS

Except as expressly permitted or as required for their job, team members should not discuss confidential company plans or matters with any person (including friends, relatives and even other Kotn employees, if the information is confidential to your team).

This policy applies to all employees, including full-time, part-time, temporary, and contract workers, and covers all forms of social media.

Confidential information is defined by Kotn as information not commonly accessible to the public. This includes technical and commercial information regarding products, customers, administration, sales, marketing and financial activities. Confidential information includes all non-public information that might be of value or use to competitors or harmful to Kotn or any Kotn Team Member it relates to if disclosed. This applies to meetings and internal discussions, especially when intended for Kotn team members only.

In addition, Kotn team members are not authorized to discuss Kotn with the media unless they are authorized spokespersons.

SOCIAL MEDIA

Team members are expected to conduct themselves professionally both at and outside of work, and this includes social media. Here are some guidelines:

• We don’t post proprietary and confidential information about Kotn, or our customers;

• This policy establishes guidelines for the use of social media by employees of Kotn. The purpose is to ensure that employees use social media responsibly and represent the company in a professional manner, while safeguarding confidential information and preserving the company's reputation.

• Discriminatory statements or sexual innuendos regarding co-workers, management, customers, suppliers, or partners; and members of the general public will not be tolerated

• Defamatory, sexist, racist, harassing or libelous statements regarding the company, its employees, its workers, its customers, contractors, partners, and members of the general public will not be tolerated 

• We do not respond to customer inquiry comments on our personal accounts—leave this up to our social media team at HQ!

•  We do not post or create promotional assets/imagery that have not been approved by our brand and marketing teams at HQ. 

• Personal Responsibility: Employees are personally responsible for their social media activities, both within and outside of working hours. While employees have the right to express personal opinions on social media, they must ensure that their online activities do not conflict with the company's values or harm its reputation.

• Privacy and Security;
  -Personal Information: Employees must respect the privacy of colleagues, clients, and customers. Sharing personal information without proper authorization is prohibited.
  -Company Information: Employees should exercise caution when discussing company-related matters on social media. Avoid disclosing internal discussions, financial data, intellectual property, or other sensitive information that could harm the company's competitive advantage.

Find us on social:

SLACK

We love Slack and use it for general communication across all our teams from Egypt to Toronto and Montreal.

Slack is generally more casual than email, but this does not exempt team members from communicating with a suitable level of professionalism and respectfulness. As with all things written vs verbal, we ask team members to take care to convey the appropriate tone in Slack. 

• Professionalism and Respect;
  -Communication Tone: While Slack is generally more casual than email, it does not exempt team members from communicating with a suitable level of professionalism and respectfulness. Team members should take care to convey the appropriate tone in Slack, ensuring that their messages are clear, concise, and courteous.

  -Offensive Content: It is essential to exercise discretion when choosing imagery, memes, or other content shared on Slack. Team members must avoid using or sharing content that is offensive, discriminatory, or violates the company's policies on harassment, discrimination, or code of conduct.

  -Private Communication: Slack conversations are primarily intended for work-related discussions. Personal or sensitive matters should be discussed through appropriate channels, such as direct messages or in-person conversations. -

  -Reporting Inappropriate Content: If a team member comes across offensive or inappropriate content on Slack, they should report it to a member of management or the designated HR representative. The company will investigate such incidents and take appropriate action.

• Confidentiality and Data Security: Team members must be mindful of sharing confidential or sensitive information on Slack and adhere to the company's policies regarding data protection and security.

#general Company wide announcements across our Toronto, Montreal and Egypt Teams

#kitchen-table Designated ‘kitchen table’ convos - books / movies / music / wellness / podcasts / memes etc

If you have a suggestion for a topical team channel, we’d love to hear it! Reach out to People Operations with your idea for approval.

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